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SSE is a trading name of SSE Energy Supply Limited and Southern Electric Gas Limited (both members of the SSE Group). Along with their other energy brands , SSE serves customer accounts across England, Scotland, Wales and Ireland.

SSE believes in making energy simpler, more transparent and better value for customers. SSE was the first energy company to simplify tariffs. First to stop doorstop selling in GB. And first to launch a Customer Charter.

This is what their new Customer Charter is all about. Following conversations with customers, and their independently chaired Customer Forums, SSE have identified the areas customers want them to focus on:

* Making life easier for them

* Finding ways to save them money

* Helping them when they need SSE most

SSE plc is one of the UK’s leading energy companies, involved in the generation, distribution and supply of electricity and in the extraction, storage, distribution and supply of gas. SSE is a trading name of SSE Energy Supply Limited and Southern Electric Gas Limited (both members of the SSE Group). They supply energy to around 8.58 million customer accounts throughout Great Britain and Ireland.

Fuel Mix Disclosure

It is important you know how the electricity you use in your home is generated, and the environmental impact. A number of different fuels such as coal, gas, nuclear and renewable resources (sun, wind and water) combine to make up our fuel mix. We publish this information annually and call this our Fuel Mix Disclosure.

This table confirms the source of the total electricity supplied by SSE Energy Supply Limited through SSE, SSE Southern Electric, SSE Scottish Hydro, SSE SWALEC and SSE Atlantic during the period from 1 April 2015 to 31 March 2016.

SSE Generation Mix (relates to electricity supplied in the period April 2015 to March 2016)
Electricity supplied has been sourced using the following fuels Electricity supplied by SSE % of total Average for GB (for comparison) % of total
--- --- ---
Coal 25% 17%
Natural Gas 35% 32%
Nuclear 7% 24%
Renewable 29% 24%
Other 4% 3%
Total 100% 100%

Environmental Impact

For information on the environmental impact of your electricity supply visit our website at sse.com or write to us at SSE, PO Box 7506, Perth PH1 3QR.

SSE Radioactive waste calculations
0.00046904 g per kWh

Carbon
SSE CO2 g/kWh 380

August 2016
SSE and associated brands: Southern Electric; Scottish Hydro and SWALEC are all trading names of SSE Energy Supply Limited Registered in England & Wales No. 03757502 and Southern Electric Gas Limited Registered in England & Wales No. 02716495, both members of the SSE Group. The Registered Office of SSE Energy Supply Limited and Southern Electric Gas Limited is 55 Vastern Road Reading Berkshire RG1 8BU